Frequently asked questions

Find a studio via the studio directory, open the Classes tab on the studio profile, and tap a class. You'll need a FitFinder account; sign in (or create one) and we'll bring you back to finish the booking.

At the moment of booking, via Stripe-hosted checkout. We never see or store your card.

No. The price on the class is the price you pay — no booking fee, no service fee, no membership. Studios set their own prices and our commission comes out of their side of the charge, so booking through FitFinder costs you the same as booking with the studio directly. The price on the class page is the amount that reaches your card — nothing is added at checkout.

Yes, and the same rules apply at every studio on FitFinder. Cancel 12 hours or more before the class starts and you get a full refund — the whole amount you paid, with nothing deducted. Between 4 and 12 hours before, you get half back. Inside 4 hours the spot is released but no refund is issued, because the studio can no longer fill it. If the studio cancels the class, or we get something wrong, you always get everything back regardless of timing.

Tap Join waitlist on the booking page. The moment someone cancels, we'll email the next person on the list with a 60-minute booking link — first to accept gets the spot. You'll see your active waitlist entries on the My bookings page.

Sign up via the studio onboarding form. You'll be in your dashboard in under two minutes — connect Stripe from there to start taking bookings.

A flat 10% commission to FitFinder per completed booking. That is the whole deduction — card processing comes out of our commission, not your payout, so a €20 class pays you €18 and nothing further is taken. No setup fee and nothing monthly unless you choose a plan for the back-office tools, which also drops your own bookings to 0%. See full pricing.

Straight to your bank, securely via Stripe (no Stripe account needed) — the booking amount minus our 10% commission lands in your linked bank account, with nothing deducted for card processing. We pay out every Monday and hold each booking until the class has actually run (and your cancellation window has closed) so a late refund never claws back from a payout you've already received. No threshold, no manual sweep — just one bank deposit per week.

Yes. The dashboard has an instant payout button — funds typically arrive within 30 minutes. Stripe charges 1.5% on the payout amount, paid by the studio. Use it as a cashflow safety valve; the default weekly schedule is free.

Yes — both. Manage profile (about, amenities, hours, contact) and Manage classes (recurring weekly slots) live in your dashboard.