Frequently asked questions

Find a studio via the studio directory, open the Classes tab on the studio profile, and tap a class. You'll need a fitfinder account; sign in (or create one) and we'll bring you back to finish the booking.

At the moment of booking, via Stripe-hosted checkout. We never see or store your card.

Yes. Up to 12 hours before class start (default — each studio can set their own window) you'll get a refund of the booking amount minus the Stripe processing fee (~€0.55 on a €20 class). Stripe doesn't return their fee on a refund, so the cancelling member absorbs that small cost. Inside the window, the booking can be cancelled but no refund is issued.

Tap Join waitlist on the booking page. The moment someone cancels, we'll email the next person on the list with a 60-minute booking link — first to accept gets the spot. You'll see your active waitlist entries on the My bookings page.

Sign up via the studio onboarding form. You'll be in your dashboard in under two minutes — connect Stripe from there to start taking bookings.

A flat 10%commission to fitfinder per completed booking, plus Stripe's standard processing fee (~1.5% + €0.25 in EU) which goes directly to Stripe — same as your existing booking system. No setup fee, no monthly subscription. See full pricing.

Through Stripe Connect — the booking amount minus our 10%commission and Stripe's processing fee lands in your linked bank account. We pay out every Monday and hold each booking until the class has actually run (and your cancellation window has closed) so a late refund never claws back from a payout you've already received. No threshold, no manual sweep — just one bank deposit per week.

Yes. The dashboard has an instant payout button — funds typically arrive within 30 minutes. Stripe charges 1.5% on the payout amount, paid by the studio. Use it as a cashflow safety valve; the default weekly schedule is free.

Yes — both. Manage profile (about, amenities, hours, contact) and Manage classes (recurring weekly slots) live in your dashboard.

Sign up via the corporate flow, set a monthly wellness budget, and invite your team. Members book classes with their own card; the dashboard shows team spend against the budget.

Not yet — for v1, members pay with their own card and the budget is a tracking-only soft cap. Direct corporate payment lands in a follow-up.